Refund policy

Return & Refund Policy

At MRFStellar, we are committed to providing quality products and excellent customer service. This Return & Refund Policy is designed to comply with the Consumer Protection Act 68 of 2008 ("CPA") and does not limit any rights afforded to consumers under applicable South African law.

1. Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 7 calendar days of receiving your order.

To qualify for a change-of-mind return:

  • The product must be unused and in its original condition.
  • The product must be returned in its original packaging with all included accessories, manuals, and components.
  • Products that have been used, altered, damaged after delivery, or are not in a resalable condition may not qualify for a return.
  • Returned products must be received in substantially the same condition in which they were delivered. Where goods are returned opened, unsealed, damaged, incomplete, altered, missing components, or not in their original packaging, MRFStellar reserves the right, where permitted by applicable South African law, to make a reasonable deduction from any refund to reflect any reduction in value, repackaging costs, or other costs permitted by law. No deduction will be made in circumstances where South African law requires a full refund.
  • For returns subject to the Electronic Communications and Transactions Act, 2002, the customer's rights will be honoured in accordance with applicable law, including any requirement that cancellation occurs without penalty and that only the direct cost of returning the goods may be charged.
  • Customers are responsible for arranging and paying for return shipping costs for change-of-mind returns.

Once the returned item has been inspected and approved, any applicable refund will be processed using the original payment method where possible.

2. Damaged, Defective, or Incorrect Goods

If you receive a product that is damaged, defective, unsafe, or different from what was ordered, please contact us as soon as possible with:

  • Your order number;
  • A description of the issue; and
  • Clear photographs or videos showing the problem.

We may request that the product be returned for inspection to verify the reported issue.

Where a product is confirmed to be defective in terms of the Consumer Protection Act, the customer may be entitled to a repair, replacement, or refund in accordance with applicable law.

No collection, inspection, repair, replacement, or refund fees will be charged for valid claims relating to defective goods covered by the CPA.

3. Products Found Not to Be Defective

If an item returned as defective is inspected and found to be fully functional, free from manufacturing defects, or shows evidence of:

  • Misuse;
  • Neglect;
  • Accidental damage;
  • Unauthorized modification or repair;
  • Abuse; or
  • Normal wear and tear,

the return may not qualify for a refund, replacement, or repair under the CPA.

In such circumstances, the customer may be responsible for the cost of return shipping should they wish to have the item returned to them.

4. Refund Processing

Approved refunds will be processed within 3–5 business days after the returned item has been received, inspected and the refund approved. This is our processing timeframe; the time taken for the funds to appear in your account depends on your bank or payment provider.

Refunds will be made using the original payment method where reasonably possible.

Shipping fees are generally non-refundable unless the return is due to a supplier error, defective product, or another circumstance where applicable law requires otherwise.

5. Statutory Consumer Rights

Nothing in this policy limits, excludes, or replaces any rights available to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Arranging your return

Contact us at hello@mrfstellar.co.za with your order number before sending a return. Matt, the owner, will coordinate the return and provide the locker details or return address to use. Please wait for these instructions before dispatching your parcel.

For any return or refund enquiry, please contact:

MRFStellar
Email: hello@mrfstellar.co.za
Location: Cape Town, South Africa